I'm trying to get a general idea about why my laptop crashes. - To stand more strong during the repair and hopefully be able to give feedback.
I own a HP Elitebook 8530w; the problem exhibits with both windows 7 & windows vista.
What happens is basically my laptop gets for 10 minutes stuck in the "boot up screen". The screen where you see the windows icon (flag)/progressbar at bottom. After those 10 minutes it continues to the log in screen (but just crashes there). Or in the case of windows 7 - doesn't even go further.
This happens each time - even after a clean install- within a day or 2. (normally not the very first thing, but sometime after a day). As it doesn't show the problem directly the repair shops simply state it is a problem of my using my laptop. But now I only installed the vital updates and it kept crashing.
It is also not a problem of the cd, as both windows vista & windows 7 exhibit the exact same problem. So where can the problem lay? Would be very useful if I can guide the people behind the "shop" towards the actual problem?
It's also at the end of my warranty (got a 3 year warranty ending september this year), so I'm eager to not take risks and get it really repaired.
Maybe an extra thing to note: a live rescue disk still works to retrieve all my data, and it does boot up from that.
Can anybody give me some ideas that I should tell them so they understand the problem?
ps: sorry if this site isn't fit for these type of questions, but after almost a full year of reinstalling windows each week it gets me desperate.