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The Shift keys on my laptop are not working, though it was fine until last night.

I'm running Windows 7 Professional 32-bit on a Dell Latitude e6410.

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    Have you tried a system restore to two days ago?
    – soandos
    May 23, 2012 at 1:39
  • no. i haven't made any systems changes.
    – kitokid
    May 23, 2012 at 2:01
  • i have already uninstall/reinstall the keyboard dirver, still no luck. stick keys option is also turn off.
    – kitokid
    May 23, 2012 at 2:24
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    I mean for you to restore your system.
    – soandos
    May 23, 2012 at 2:34
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    Do they work in Safe Mode? May 23, 2012 at 4:31

2 Answers 2

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You could have a hardware issue, best thing to verify you do not have a hardware issue. Is to run the on-board diagnostics.

From a complete shutdown, press and Hold the [FN key] and the [Power button] at the same time. When lights start to come on, release both buttons.

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  • Is this a Dell-specific key combination? I've never heard of it, so I'm very interested :) May 23, 2012 at 9:02
  • I'd say a better way to verify would be to boot into another OS (from a live USB perhaps) and test the key there. "on-board diagnostics" are bound to be limited to only test certain things.
    – Zero3
    Jan 8, 2014 at 17:44
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I know it's a little late, but maybe helpful for others who come here - I had the same problem with an Acer Aspire VA70. I turned Sticky Keys on and off again, and now my shift keys are back to normal.

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