As a developer, I'm always asked this by friends, family, family members of friends, friends of family members, friends who are in families of friends, and enemies. Because you know, I'm the guy that "does computers."
But I'm a Mac user, haven't done much on a PC of my own in years (I am proud to say I've never even used Windows Vista for a moment in my life), and don't remember what I used to do back then - nor do I care to try to.
So when people that don't understand this ask me what to do, what should I say to them? Right now it's "sorry, I'm way out of that world, if you had a Mac I could help you with that but then again if you were using one we probably wouldn't be having this conversation to begin with. Anyway, all I can really recommend is taking it to Best Buy's Geek Squad."
That's my quick way of trying to get rid of them while at the same time trying to steer them to somebody who can better assist them. Is there a better stock answer to give?
I'm looking for either a better place to send them or maybe a couple of pieces of software to recommend trying.