I'm trying to recover some data form a 3TB Western Digital drive (WD30EZRX) that was part of a MyBook USB 3 enclosure. I'm pretty new to data recovery, and I'm having trouble diagnosing the precise issue.
I believe it is damaged hardware based on:
- The drive emits the same strange sound when connected via SATA or its USB enclosure (see video: https://youtu.be/DsOaV9svMK4)
- My BIOS can read the model number from the drive, but it reports the size as 0 bytes and does not show any other information (Serial Number, etc.)
- Ubuntu
dmesg
reports errors when attempting to spin up the drive - The disk is not discoverable by
testdisk
- In Windows Disk Management, the drive shows as Not Initialized. Of course, I haven't attempted to initialize it because from what I have read, that will cause the data to be lost.
Basically, I'm wondering if someone with a little experience can watch the linked video and give me any insights into that sound. I'm trying to determine if it's likely a PCB failure or something more serious.
Update
I worked on the drive a bit more. SpeedFan did not recognize the drive, so I was not able to use it to read SMART data (smartctl
also failed to read any SMART data from the drive).
When I connected the drive via the USB enclosure, this is the dmesg
output:
[ 3254.012111] usb 1-7: new high-speed USB device number 14 using xhci_hcd
[ 3254.140508] usb 1-7: New USB device found, idVendor=1058, idProduct=1140
[ 3254.140513] usb 1-7: New USB device strings: Mfr=1, Product=2, SerialNumber=5
[ 3254.140516] usb 1-7: Product: My Book 1140
[ 3254.140519] usb 1-7: Manufacturer: Western Digital
[ 3254.141227] usb-storage 1-7:1.0: USB Mass Storage device detected
[ 3254.141380] scsi host16: usb-storage 1-7:1.0
[ 3255.139027] scsi 16:0:0:0: Direct-Access WD My Book 1140 1019 PQ: 0 ANSI: 6
[ 3255.139198] scsi 16:0:0:1: Enclosure WD SES Device 1019 PQ: 0 ANSI: 6
[ 3255.140362] sd 16:0:0:0: Attached scsi generic sg11 type 0
[ 3255.140498] ses 16:0:0:1: Attached Enclosure device
[ 3255.140595] ses 16:0:0:1: Attached scsi generic sg12 type 13
[ 3255.141301] ses 16:0:0:1: Failed to get diagnostic page 0x8000002
[ 3255.141305] ses 16:0:0:1: Failed to bind enclosure -19
[ 3255.141615] sd 16:0:0:0: [sdk] Unit Not Ready
[ 3255.141622] sd 16:0:0:0: [sdk] Sense Key : Hardware Error [current]
[ 3255.141627] sd 16:0:0:0: [sdk] Add. Sense: Internal target failure
I tried running lshw -C Disk
as suggested. It took a very long time, but eventually returned this:
*-disk UNCLAIMED
description: SCSI Disk
product: My Book 1140
vendor: WD
physical id: 0.0.0
bus info: scsi@16:0.0.0
version: 1019
configuration: ansiversion=6
The only thought I've had is that Western Digital has this proprietary SES driver which they describe as an alternative way to communicate with the drive. I was thinking it could possibly be used to recover data, but I have no idea how it would work. The drive does show up as an SES device in Windows Device manager.
Beyond that, I'm pretty much out of ideas. I guess it's time to get some data recovery estimates. Thanks to all who helped.
ddrescue
, but it finished immediately and wrote nothing to the output file. I've never used it before, so it's possible I did something wrong. Determining which device to point it at was the hardest thing for me. Based on thedmesg
output it looked like/dev/sdk
, but it's possible I picked the wrong one. Any suggestions on finding the right device?lshw -C Disk
to see which /dev/sdXX it is linked to.