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On my Dell Vostro 3550, I have updated from Windows 7 to Windows 8 to Windows 8.1 and then finally to Windows 10 when it was launched. I have noticed recently that my machine is not running the latest build and is still running build 10240 which I believe is the release build.

I have tried fixing Windows update errors and updating the system to latest build, but every time it fails without giving much insight to the error. I have checked Dell Website and this model is not listed for November update here.

I want to know if someone has succeeded in updating to Windows 10 on this model and if yes, what steps can I follow to do the same. If the answer is No, please guide me with other available options.

2 Answers 2

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Sounds like your Windows version is valid, I would simply call Microsoft. They will probably remote desktop into your machine in order to figure out what exactly is going on. Recently I had some issues w/my Windows Machine and they had to do that in order to Activate some software that wasn't activating. I believe they'll do something similar w/your situation.

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  • Take a look at this answer; although you are not talking about insider builds the same principle applies. Method 2 will fix this for you. superuser.com/questions/1036925/…
    – Argonauts
    Apr 30, 2016 at 5:20
  • @Argonauts Thanks for the link. I do not find install.esd file on my drive. what to do now?
    – Nitesh
    Apr 30, 2016 at 7:03
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    @Dale, That's the last thing i would like to do even though my windows version is a valid one :)
    – Nitesh
    Apr 30, 2016 at 7:04
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    If you haven't already tried this, run the automated windows update repair tool located here support.microsoft.com/en-us/kb/971058
    – Argonauts
    Apr 30, 2016 at 14:06
  • @Argonauts Have already tried and re-checked for updates. It updates some s/w (in general Defender definitions) for 1 single time and then fails to update Windows again. :(
    – Nitesh
    May 1, 2016 at 6:58
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i have Dell Vostro 3550 and I fully updated the machine but i'm still running build 10240 of the windows 10,. it seems its natural but i think you can download the latest ISO file of the windows 10 and install it from scratch.

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  • Doesn't work :(
    – Nitesh
    Apr 30, 2016 at 6:59

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