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I have a HP EliteBook 8540w with an Nvidia Quadro FX 1800M video card. Every time I unplug an external monitor or the power, it gets a Blue Screen of Death. Are there some drivers I should update? Is this just a manufacturing defect?

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    What does the blue screen say?
    – MaQleod
    Aug 31, 2011 at 17:14
  • Don't know it's up for about 1 second then the computer restarts.
    – Nick O
    Aug 31, 2011 at 18:57
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    To get Windows to not reboot on blue screens so you have time to take a look, go to Control Panel, change "View By" to icons, then go to System -> Advanced System Settings, click on "Settings..." in the Startup and Recovery section, then uncheck the box under "System Failure" that says "Automatically Restart".
    – rakslice
    Sep 1, 2011 at 18:14

2 Answers 2

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  1. Reinstall the chipset drivers.

  2. Reinstall the graphics driver; if the Nvidia site doesn't give a recent driver, try Laptop Video 2 Go.

  3. Check your event log for warnings/errors that could you help troubleshoot further.

  4. A BSOD usually leaves a dump to check, look for files in %SYSTEMROOT%\Minidump or look for a for MEMORY.DMP in %SYSTEMROOT%. You can compress the file with a progarm like 7-Zip and upload it, or you could use WinDBG from the Debugging Tools for Windows to debug it yourself (in which case you need to open it, click or enter !analyze -v and try to make sense of the outpt).

    It would mention the most likely driver that caused the problem; well, if it was a driver...

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    Looks like it was driver related.
    – Nick O
    Sep 1, 2011 at 20:01
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Try following the steps described in the following blog post:

Issues with NVIDIA drivers on HP 8540w - The Plexus - Site Home - MSDN Blogs

  • Before you install the drivers, go to power options and click on “Change plan settings” on any power plan
  • Click on “Change advanced power settings”
  • For each power option (in the dropdown list) disable the “Link State Power Management” options (on battery and plugged in) under PCI Express – make sure you change this for all power options in the dropdown list (balanced, high performance, power saver and any others that are available)
  • Install the latest NVIDIA Drivers
  • After installing the drivers and before rebooting, for each power option disable the “NVIDIA Display Power Saving technology” under Display for both “On battery” and “Plugged in” options – make sure you change this for all power options in the dropdown list (balanced, high performance, power saver and any others that are available)
  • Reboot and enjoy
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