Problem Description
This problem started for me after upgrading my hardware and re-installing Windows 7 Professional.
After starting the computer, when Windows 7 Professional gets to the log-in prompt, the mouse loses power.
Hardware
Because I stated that this happened after upgrading my hardware and re-installing Windows 7 Professional, I'll list the hardware devices that I believe may be relevant here along with their driver versions taken from the Device Manager.
- Motherboard: ASUS Sabertooth Z77
Related Drivers
Universal Serial Bus Controllers
- ASMedia XHCI Controller
- Driver Version 1.14.3.0
- Generic USB Hub
- Driver Version 6.1.7601.17586
- Generic USB Hub
- Driver Version 6.1.7601.17586
- Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E26
- Driver Version 9.3.0.1011
- Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E2D
- Driver Version 9.3.0.1011
- Intel(R) USB 3.0 eXtensible Host Controller
- Driver Version 1.0.5.235
- Intel(R) USB 3.0 Root Hub
- Driver Version 1.0.5.235
- USB Composite Device
- Driver Version 6.1.7601.17586
- USB Root Hub
- Driver Version 6.1.7601.17586
- USB Root Hub
- Driver Version 6.1.7601.17586
- USB Root Hub
- Driver Version 1.14.3.0
- ASMedia XHCI Controller
- Mouse: Razer SWTOR Gaming Mouse
Related Drivers
Mice and other pointing devices
- SWTOR Gaming Mouse by Razer
- Driver Version 6.2.9200.16384
- SWTOR Gaming Mouse by Razer
Software
Here I will list the software that I believe may be relevant to my problem.
- Windows 7 Professional 64-bit Service Pack 1
- Razer Synapse 2.0 Configurator
- Oddly enough, the version listed in Programs and Features is 1.7.15, perhaps not related to the 2.0 in the product's title.
Troubleshooting Steps Attempted
- Razer has a FAQ entry that sounds like the exact problem I've been experiencing Sometimes my Razer product does not work at startup after a cold start?. I've tried to follow the troubleshooting steps as closely as possible, though I don't believe they were written for Windows 7 because I do not have a 'Hibernation Tab' in the 'Power Options' section of the control panel. All other steps have been completed as listed in this FAQ.
- USB selective suspend setting.
- I found this option when browsing the 'Advanced settings' of the 'Power Options' page in the control panel under USB settings -> USB selective suspend setting. I have set it to 'Setting: Disabled'.
Workaround
Unplugging the mouse, waiting a couple seconds, and plugging it back in seems to be working for now. However, this is an inconvenience that I would like to resolve, as it must be done after every cold start.
Hibernation Tab
because you likely disabled Hibernation on your system. Even if you didn't there is a command you can run to disable it ( well documented on this website ). Have you tried just using a different USB port by chance?Synapse
software is to confirm if this is a driver problem. Once we get it working we can worry about getting it back installed.