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I have HP DeskJet 2540 series. At first, it printed everything but since a few days ago, it doesn't print anymore from Word or PDF files except from the Chrome browser.

The driver is up to date and I have tried to use a tool from HP's site to fix the printer problem with no result.

System: Windows 7 64-bit. I hope I can find the answer here.

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  • What happens when you try to print, do you see the job in the spool? Have you tried uninstalling and reinstalling the printer?
    – prmths
    Jan 23, 2014 at 22:33
  • nothing happens, the icon in the notification area shows 0 documents pending.
    – hiemo
    Jan 23, 2014 at 22:47
  • and yes I have uninstaaled and reinstalled the driver again with the same result.
    – hiemo
    Jan 23, 2014 at 22:50
  • Have you checked to see if the default printer in word and your PDF software is the one you think it is? Could be that you are printing to another printer.
    – cliff2310
    Jan 23, 2014 at 23:22
  • It s the default, but I have discovered something important, I have made another windows account and tried to print from it and there was no problem, everything was okay, but the problem is still in my account!!
    – hiemo
    Jan 23, 2014 at 23:38

1 Answer 1

Reset to default
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Likewise I could print test reports etc but not MS documents. I simply uninstalled the HP 2540 software (did not reinstall) and then went back and added printer and bingo it worked. Looks like it's the software that trips the system up (Windows 8)

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