Yesterday I was notified my desktop was going to restart in 15 minutes. So I quickly finished what I was doing and I clicked "Restart and Update." I let it shut down and restart like normal but when it rebooted it went through the BIOS, then loaded the Windows 8 logo & the loading spinner. After this the screen goes black but if I move my mouse it will appear with the blue loading spinner, and if I leave it for a while the mouse disappears and goes back to the center of the screen if I move it again.
I have spent several hours researching this on Google and from what I found it is an issue with the Graphics Drivers, which makes sense because the monitors are on as if they are receiving input and I can see my mouse.
I attempted to boot into safe mode but it was being a pain. This is what I attempted so far:
- I put in the install disk and tried to do an
Automatic Repair
- Then I tried to boot into safe mode but I can't get into safe mode
- I put in the install disk and opened the command prompt to try and enable safe mode by using this command:
BCDEDIT /SET {DEFAULT} BOOTMENUPOLICY LEGACY
but I am getting an error:the boot configuration data store could not be opened. the requested system device cannot be found
I custom built my desktop last summer and everything was fine. Windows 8 is installed on an SSD and I have a HDD. I have a NVIDIA Graphic Card.
Any help would be extremely appreciated.