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Last night, I was using Chrome just nicely, but this morning, I can't even start Google Chrome as it immediately crashes. I have already tried a clean uninstall and reinstall of Google Chrome but still the same error pops up (it does not happen while I'm opening Google Chrome. I woke up and only then realized I can't open my Chrome and it keeps popping up saying that Google Chrome has stopped working.)

OS : Win 7 64-bit

Here is the detail of the crashes

Problem signature:

Problem Event Name:    APPCRASH  
Application Name:    chrome.exe   
Application Version:    35.0.1916.114 Application Timestamp:    53726019  

Fault Module Name:    chrome.dll  
Fault Module Version:    35.0.1916.114  
Fault Module Timestamp:    53725d18  

Exception Code:    c0000005   
Exception Offset:    00728bc8    

OS Version:    6.1.7600.2.0.0.768.3   
Locale ID:    17417  

Additional Information 1:    0a9e   
Additional Information 2:    0a9e372d3b4ad19135b953a78882e789   
Additional Information 3:    0a9e   
Additional Information 4:    0a9e372d3b4ad19135b953a78882e789  

Any help that will solve this problems is greatly appreciated.

12
  • Backup the profile folder, delete the profile folder, then open Chrome.
    – Ramhound
    May 23, 2014 at 17:34
  • This question begs to be asked as you didn't provide this information: What happened between last night and this morning ? Did your machine get patched ? Did an automatic process updated your drivers ? Also what kind of machine/OS/version are you using ?
    – MelBurslan
    May 23, 2014 at 17:36
  • @Ramhound how do i do that? because previously i have uninstalled al pretty much deleted all the temp files in my laptop..but i could give your suggestion a try..just have to guide me through.
    – Axi Hew
    May 23, 2014 at 17:36
  • @Mel_Burslan i just left it overnight..and i dont really know what have happened between 4am to 9am..i think i got is ip conflict error. what do you mean by patched? i am not sure if there is automatic process updated my driver my machine is Lenovo G460 my OS is Win7-64bit version of?
    – Axi Hew
    May 23, 2014 at 17:39
  • I am assuming you reboot this computer, at least to eliminate the chances of having a random memory leak or something. Right ? When your laptop was coming back up, did you see a screen telling you "do not power off, windows is updating" or something similar ?
    – MelBurslan
    May 23, 2014 at 17:43

5 Answers 5

4

We have the same experience. My Google Chrome was also working earlier today, and come night time, it was crashing every time I started it up. I uninstalled, deleted all Google Chrome folders (e.g., Program Files, AppData), reinstalled, did a reboot, but all to no avail.

What worked for me was to do a "clean boot". You can check it out here: http://support.microsoft.com/kb/929135

5
  • i will try out your "clean boot" method and will get back to you either i failed or succeed
    – Axi Hew
    May 23, 2014 at 18:28
  • i wish i could vote up your trick because it worked for me..after many times of rebooting..i finally found the problem.. ty for the help amberly
    – Axi Hew
    May 23, 2014 at 19:51
  • You're welcome Axi. What is it that prevents you from upvoting?
    – amberly13
    May 23, 2014 at 20:01
  • required 15 reputation..which i only had 1.. >.<
    – Axi Hew
    May 23, 2014 at 20:07
  • This answer did not work for me. :( Sep 5, 2015 at 20:49
4

This answer is for those running Comodo Internet Security (Firewall).

In the Comodo control panel:

Tasks

Tasks

Advanced Tasks

Advanced Tasks

Open Advanced Settings

Open Advanced Settings

Security Settings -> Defense+ -> HIPS -> HIPS Settings -> Detect shellcode injections [Exclusions]

Security Settings -> Defense+ -> HIPS -> HIPS Settings -> Detect shellcode injections

Add -> Files

Add -> Files

"C:\Program Files (x86)\Google\Chrome\Application\chrome.exe"

"C:\Program Files (x86)\Google\Chrome\Application\chrome.exe"

Be sure to click OK afterwards so that these settings are applied and saved!

Source: sarjoor from Google Chrome Help Forum

4
  • 1
    Thanks for a superb explanation, this fixed the problem for me (I'm using the Comodo Free Firewall only, but that includes HIPS).
    – Legolas
    Sep 5, 2015 at 21:43
  • 2
    Looks like this issue just started happening to most of us Comodo users. Glad I could help. Sep 5, 2015 at 22:23
  • Thanks very much, same issue here, had me completely stumped.
    – Nobilis
    Sep 6, 2015 at 15:54
  • 1
    Seems Comodo noticed too, Version 8.2.0.4703 has 'Compatibility with Google Chrome 45.x issue ' as the only change.
    – Legolas
    Sep 8, 2015 at 19:29
1

Try this

1) Windows Key + R (Run) and type msconfig OK

enter image description here

2) Click Services tab and disable all google update services.

enter image description here

3) Click Apply & OK. Then Select Restart from following dialog box.

enter image description here

4) After Restart chrome will work perfectly. You can re enable google update services by selecting check boxes in servrices tab.

0

My chrome has come back after executing:

SFC.EXE /SCANNOW
1
0

For those who were unable to solve using other methods provided, the final alternative is to install and use Chrome Canary (https://www.google.com/chrome/browser/canary.html). It seems to work where the regular chrome fails.

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