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I'm using Windows 8.1 Pro - 64 bit. Today, I installed AVG Internet Security 2015 on my laptop, but afterwards, I can't access the internet. I use a WiFi connection, but after installation, my laptop is not connecting to any connection.

Things I tried:

  1. Disabling firewall (both Windows and AVG's)
  2. Temporarily disabling the antivirus

Can anyone please help me in this regard?

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  • Are you getting an IP address? ipconfig from a command line will tell you
    – Paul
    Oct 21, 2014 at 4:17
  • Yes, i'm getting an IP address, internet works for a while when I reboot. But stops when AVG starts.
    – Kunal
    Oct 21, 2014 at 4:21
  • unistall AVG and see if the internet works? If so, try reinstalling
    – Keltari
    Oct 21, 2014 at 4:36
  • 1
    Did you run the Firewall Configuration Wizard?
    – DavidPostill ♦
    Oct 21, 2014 at 5:05
  • 1
    Did you run the Firewall Configuration Wizard? Have you tried a wired connection?
    – DavidPostill ♦
    Oct 21, 2014 at 5:11

1 Answer 1

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It appears your internet is trying to connect using the AVG driver. That usually gets installed when someone upgrades to the AVG paid version via Upgrade instead of Update on the free version.

Try this:

  1. Right-click on your Wifi toolbar icon and choose Connect to a network.
  2. Find your network, and right-click on it. Select Status.
  3. Click Properties on on the Wireless Network Connection Status window.
  4. A list of ticked boxes will appear. Untick the one that uses AVG and exit.

All should than be fixed. If it works, go back and uninstall the avg driver.

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