i installed otrs successfully all are working fine but i have to set an simple name instead of OTRS URL in RED HAT 6 operating System. I'm new to RHEL and i dont know how to set the virtual host.
http://ipaddress/otrs/index.pl to simple name service.local
http://ipaddress/otrs/customer.pl to again simple name responce.local
in WAN (private area network). i required just like above please guys help me to set the virtual host.
Thanks advance,
Regards GK