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I'm using Outlook 2016 with Exchange v15.1. If I log into Outlook Web Access (OWA) I can see dozens of unread email throughout my folders, but in Outlook I have to click each folder individually to get it to synchronize.

How can I fix this?

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  • 1) I have to click each folder individually...do you literally "select" the folder and it immediately syncs? Or are you completing any other steps? 2) Does Outlook claim "ALL FOLDERS ARE UP TO DATE" in the status bar when you know they aren't? 3) Do you have any view settings that might be hiding unread messages?
    – I say Reinstate Monica
    Aug 31, 2015 at 17:17
  • Yeah, I click the folder and then will get the notification in the tray updating FolderA. I haven't checked for an overall message, and I have no view settings hiding unread email - I can see them fine once they're synced. Also, I know they're only just now syncing, because I can see the progress bar... progressing. :)
    – ctote
    Sep 1, 2015 at 20:44
  • What do you know about your Exchange server? Is this Office 365, your organization, or something else? e.g. do you know the version of Exchange?
    – I say Reinstate Monica
    Sep 1, 2015 at 20:46
  • It's exchange, looks like 15.1.x.x
    – ctote
    Sep 1, 2015 at 20:49
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    @Twisty - for now, this seems to have done the trick. Add an official answer for your bounty, if you wish.
    – ctote
    Sep 7, 2015 at 2:43

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Try creating a new Outlook profile for this Exchange account. Sometimes odd behavior in Outlook can be sorted out with a new profile.

Also, since Exchange 2016 is still in Preview, there's the possibility this is due to a bug, although I searched diligently for reports by others of similar behavior and found none.

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