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Pulling my hair out on this one a bit so thought I would ask the question here.

I have 3 machines exhibiting the same problem.

All are the same machine (standard dell gx520) windows xp sp3 with IE7

The problem is that when launching IE, it crashes straightaway with a generic memory error with no specified module or further information.

I have tried the following to no avail:

Reinstalled IE7 Removed IE7 installed IE7 Ran IE7 with no extensions / addons disabled / deleted all external addons spyware check - found stuff, fixed, now clean AV - Clean IE loads fine when not connected to the network.... Firefox loads fine. Installed / uninstalled IE updates

Any further suggestions or ideas are most welcome.

regards

KIp

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What virus scanner are you using? – Ivo Flipse♦ Jan 27 '10 at 12:58
Plus please have a look in the Event Viewer log, it might give us info on what the real error is – Ivo Flipse♦ Jan 27 '10 at 12:58
Event Log info : Type: Error Source: Application Error Eventid: 1000 Faulting application iexplore.exe, version 7.0.6000.16791, faulting module unknown, version 0.0.0.0, fault address 0xf8ff54cb. For more information, see Help and Support Center at go.microsoft.com/fwlink/events.asp. – Kip Jan 27 '10 at 14:20
Sophos is AV But have also ran a number of standalone scanners – Kip Jan 27 '10 at 14:21
Is this 64bit xp? That address of 0xf8ff54cb isn't a user mode address for 32-bit xp. – Tony Lee Jan 28 '10 at 0:59
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5 Answers

up vote 1 down vote

Please restart your system in 'SAFE MODE' & try opening IE. If it works then something's interfering with IE in regular boot mode. Let us know how it goes.

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up vote 0 down vote

Have you tried upgrading to IE8?

Here's the download link

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Not an option - currently some of our corporate apps do not support IE8! – Kip Jan 27 '10 at 13:57
Just curious, IE8 compat mode doesn't work? – Tony Lee Jan 28 '10 at 0:56
Unfortunately not at the moment, but within 3-5 months we should be able to upgrade to it. Just doesn't resolve my current issue. – Kip Jan 28 '10 at 10:11
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up vote 0 down vote

do you have KB973687 installed? I would try uninstalling that.

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Just checked - not installed – Kip Jan 28 '10 at 10:43
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up vote 0 down vote

When did you install IE7 in relation to XPSP3? if before, rollback the SP and put the SP on first, then IE7..

You can also use "process explorer" from sysinternals to analyse all modules loaded by iexplore.exe and pause the process right when you are connecting to the network, to show changes/stacks/network usage/etc. erroneous plugins (hidden stuff) and the version of the loaded modules. (compare with working workstation)

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up vote -1 down vote

Try a different less buggy browser

Use a better browser.

  • firefox
  • chrome
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