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Currently we have a user set-up with the email address [email protected] (replaced in lieu of the real email address) and the user has been given permissions to access a shared mailbox.

The user would prefer to use the email address of the shared mailbox as the default email address.

  • How can one achieve this?
  • If it is't possible, what options are available?

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If this is a true "Shared Mailbox" - that is when you look up the mailbox type it is "Shared Mailbox" than you can't logon directly. You can only access it thru a User Mailbox.

If this is just a user mailbox that is "shared" - then you can logon using that mailbox alias and configured password.

However - in both cases it's not really necessary if they are looking to just interact with people as the "Shared" mailbox. You can grant them the ability to not only access the mailbox thru their account, but also give them send as permission so they can send mail on behalf of the mailbox.

Update

Based on the feedback below - this is not possible via any server or client settings I'm aware of. It is possible to differentiate the UPN (for logon) and the primary email address, so those can be different on a mailbox. However you can't set the mailbox primary email address to the same one that is configured for the Shared Mailbox.

Outside of the provided server setup. The client might possibly be able to leverage VBA so that when a new message is created it will automatically change the "from" address to the shared address.

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  • It has been been configured as a shared mailbox. They already have permission to send emails on behalf of the shared mailbox however they would like their email address to default to the one configured for the shared mailbox. For example, they would login as [email protected] but their primary email address would be [email protected].
    – Motivated
    Jan 20, 2016 at 6:09

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