In Outlook 2007/2010/2013, we get a very strange issue. If we create a new message and all that's in it is the below 2-level ordered list and send it to ourself (or someone else, but using ourself for the sake of simplicity in this example), the second-level bullet doesn't show.
Here it is as how it should look / how it looks in the compose window and the sent folder:
That exact same message in the inbox of the person who just sent it to themselves shows as the following (note the missing "a." on the sub bullet):
If we look at the message in the sent folder it looks fine but in the inbox it doesn't. We deleted the Normal.dotm
and NormalEmail.dotm
files in %appdata%\Microsoft\Templates
and restarted Outlook but that didn't solve things. We also disabled signatures but that didn't fix it.
I did a "View Source" on each message and they have surprisingly different HTML:
- Here's the inbox (i.e. broken) one: http://pastebin.com/EZcDaPDm
- Here's the sent items (i.e. good) one: http://pastebin.com/2ba4Y6Pb
We're using Google Apps Sync for Microsoft Outlook in case that matters.