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In Outlook 2007/2010/2013, we get a very strange issue. If we create a new message and all that's in it is the below 2-level ordered list and send it to ourself (or someone else, but using ourself for the sake of simplicity in this example), the second-level bullet doesn't show.

Here it is as how it should look / how it looks in the compose window and the sent folder:

enter image description here

That exact same message in the inbox of the person who just sent it to themselves shows as the following (note the missing "a." on the sub bullet):

enter image description here

If we look at the message in the sent folder it looks fine but in the inbox it doesn't. We deleted the Normal.dotm and NormalEmail.dotm files in %appdata%\Microsoft\Templates and restarted Outlook but that didn't solve things. We also disabled signatures but that didn't fix it.

I did a "View Source" on each message and they have surprisingly different HTML:

We're using Google Apps Sync for Microsoft Outlook in case that matters.

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It turns out this must have something to do with either Google Apps Sync for Microsoft Outlook (GASMO) or else the MAPI protocol. I tried adding one of the same email accounts that had the issue and the same test worked just fine.

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  • What do you mean by "adding one of the same email accounts that had the issue"? I'm suffering from this as well... Is there a way to fix it without giving up on Google Apps Sync?
    – obe
    Oct 6, 2016 at 21:48

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