Mac OS 10.5.1 - Illustrator close by itself suddenly

Question

We have a Mac user in our business and she is using Illustrator CS4. The issue now is that program close by itself without warning. I am wondering what could be the problem but I'm not a geek with mac.

Basicaly, when she opens a new artwork, she works on it for like 30 minutes and then, illustrator shutsdown. I have the error message but it's kinda long...

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Error message: http://www.megafileupload.com/en/file/188420/Details-probleme-doc.html

Computer specs:

Model: MacPro3,1, BootROM MP31.006C.B02,

• 8 processors, Quad-Core Intel Xeon, 2.8 GHz,

• 4GB Ram

• Graphics: kHW_ATIrv630Item, ATI Radeon HD 2600, spdisplays_pcie_device, 256 MB

  • Memory Module: DIMM Riser B/DIMM 1, 1 GB, DDR2 FB-DIMM, 667 MHz
  • Memory Module: DIMM Riser B/DIMM 2, 1 GB, DDR2 FB-DIMM, 667 MHz
  • Memory Module: DIMM Riser A/DIMM 1, 1 GB, DDR2 FB-DIMM, 667 MHz
  • Memory Module: DIMM Riser A/DIMM 2, 1 GB, DDR2 FB-DIMM, 667 MHz

• Bluetooth: Version 2.1.0f8, 2 service, 0 devices, 1 incoming serial ports

• Network Service: Ethernet 1, Ethernet, en0
• PCI Card: ATI Radeon HD 2600, display, Slot-1
• Serial ATA Device: WDC WD3200AAJS-41VWA0, 298,09 GB
• Parallel ATA Device: OPTIARC DVD RW AD-7170A
• USB Device: Keyboard Hub, Apple, Inc., high_speed, 500 mA
• USB Device: Apple Optical USB Mouse, Primax Electronics, low_speed, 100 mA
• USB Device: Apple Keyboard, Apple, Inc, low_speed, 100 mA
• USB Device: Bluetooth USB Host Controller, Apple, Inc., full_speed, 500 mA
• FireWire Device: built-in_hub, unknown_value, unknown_speed

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Thanks for the hand!!!

Regards,

David

Answer 1

I ran into this similar issue with Illustrator. The only solution I found was to create another user account and run Illustrator from there.

You can also try a full uninstall / reinstall of all Adobe applications.

When I contacted Adobe, they gave me a link to this article in their support section.