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I have a Windows 7 Ultimate Notebook (Acer 1420p - PDC edition) that sometimes hangs at the "Logging off..." screen.

The Eventlog has the following entries:

  • 18:13:51 Warning: The winlogon notification subscriber Profiles is taking long time to handle the notification event (Logoff).
  • 18:12:51 Information: The winlogon notification subscriber SessionEnv was unavailable to handle a notification event.
  • 18:12:51 Information: The Desktop Window Manager has exited with code (0x40010004)

The machine has all Windows Update fixes installed. I am unable to reproduce the problem immediately after startup but it will happen if the machine is running for some time (with suspends/hibernate).

Any ideas on what's the problem or how I could diagnose it?

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up vote 3 down vote accepted

I discovered that the Live Mesh client is to blame. (workaround: exit before logging off)

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You can create a scheduled task to exectue at log off in the Task scheduler that will kill the Live Mesh process. – Tom Wijsman Aug 1 '10 at 12:38

Do you have an external harddrive attached? For some reason, my rig hangs on shutdown if I do not disconnect my drive. It'll immediately continue the process once I do though. Weird bug and worth trying if you have a USB EHDD.

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No, no harddisk. Nothing else is attached either. – laktak Feb 3 '10 at 18:18

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protected by Gnoupi Aug 1 '10 at 11:07

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