up vote 4 down vote favorite
share [g+] share [fb]

I have a Windows 7 Ultimate Notebook (Acer 1420p - PDC edition) that sometimes hangs at the "Logging off..." screen.

The Eventlog has the following entries:

  • 18:13:51 Warning: The winlogon notification subscriber Profiles is taking long time to handle the notification event (Logoff).
  • 18:12:51 Information: The winlogon notification subscriber SessionEnv was unavailable to handle a notification event.
  • 18:12:51 Information: The Desktop Window Manager has exited with code (0x40010004)

The machine has all Windows Update fixes installed. I am unable to reproduce the problem immediately after startup but it will happen if the machine is running for some time (with suspends/hibernate).

Any ideas on what's the problem or how I could diagnose it?

link|improve this question
93% accept rate
feedback

protected by Gnoupi Aug 1 '10 at 11:07

This question is protected to prevent "thanks!", "me too!", or spam answers by new users. To answer it, you must have earned at least 10 reputation on this site.

2 Answers

up vote 3 down vote accepted

I discovered that the Live Mesh client is to blame. (workaround: exit before logging off)

link|improve this answer
2  
You can create a scheduled task to exectue at log off in the Task scheduler that will kill the Live Mesh process. – Tom Wijsman Aug 1 '10 at 12:38
feedback
up vote 0 down vote

Do you have an external harddrive attached? For some reason, my rig hangs on shutdown if I do not disconnect my drive. It'll immediately continue the process once I do though. Weird bug and worth trying if you have a USB EHDD.

link|improve this answer
No, no harddisk. Nothing else is attached either. – chris Feb 3 '10 at 18:18
feedback

Not the answer you're looking for? Browse other questions tagged or ask your own question.