I want to put customer emails into customer folders and I want the replies saved in the customer folder. I have setup Outlook to save replies in the same folder as the message. When I manually move an email to folder XYZ and then click reply, my reply is saved in folder XYZ as I want. But when I use my custom quick step that moves to folder (ask user) + reply, the reply is still saved in the Sent folder.
Looks like the behind the scenes code doesn't update the email object's location before the reply triggers. Any ideas how to create a single Quick Step that will move an email to a user selected folder, trigger a reply action and have the reply saved in that same moved-to folder?