One user's iTunes consults a defunct HTTP proxy, but only for iTunes Store HTTP requests -- other iTunes web requests are unproxied. How do I dismiss this spurious proxy setting?
It's not as easy as
Years ago my network had a mandatory HTTP proxy at 172.31.1.1:8080. When we switched to the 192.168.1/24 space and eliminated the proxy, this user's iTunes -- the only iTunes user at the time -- could no longer contact the iTunes Store, an operation which fails with "unknown error -9808".
This has been the case through several iTunes.exe upgrades over the years and prevents, among other things, activation of a new or newly upgraded iPhone.
TCPView confirm that this user's
iTunes.exe is attempting to contact the long-defunct http proxy when attempting to reach the iTunes Store, but is otherwise unproxied. Curious details:
- No other
iTunes.exeHTTP traffic for this user is affected -- iTunes can successfully make HTTP chatter at Apple's servers.
- No other web traffic at all is proxied, whether this user or others, iTunes or browser, etc.
I cannot find the spurious proxy setting anywhere in the registry nor on disk, though perhaps I haven't thought of every place to look and every format to look for. Other users who have experienced the same error code all seem to have unrelated web configuration problems (certificate validation, for example).
UPDATE in response to Phoshi's excellent suggestion, reinstallation hasn't done the trick.