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The network printer is working fine from the print spooler (Windows Server 2003) and other computers on the network. It's just one XP computer that is having a problem. The user was printing several things, then got 'an error message' and now the computer will not print, even after rebooting and doing delete/add in Printers and Faxes.

Attempting to print a test page immediately brings up a dialog saying the test page failed to print, and offers the print troubleshooter. The troubleshooter offers no further insight.

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2 Answers

up vote 1 down vote accepted

Obviously the issue is coming from the end user's computer. I would check for reinstalling the driver first of all but you have to delete it completely:

Windows XP adds a user interface feature to delete driver files so the steps for Windows 2000 and earlier are no longer necessary. To delete printer driver files in Windows XP:

  • Click Start, and then click Printers and Faxes.
  • On the File menu, click Server Properties.
  • On the Drivers tab, click the printer driver that you want to delete, and then click Remove.

Then, I would also check the print spooler as mentionned by BBlake.

Is this printer on a print server or simply network-shared?

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Reinstalling drivers fixed it. –  Justin Love Feb 17 '10 at 20:54
    
Please consider upvote :) –  r0ca Feb 17 '10 at 21:04
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Might check to make sure that the windows XP print spooler service is running. Failing that you might try reinstalling the spooler service for XP:

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Checked that, it was. I tried stopping on a different computer, and got a relevant error message earlier in the process. –  Justin Love Feb 17 '10 at 20:54
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