So last night when I was surfing the web, windows crashed and tried to automatic repair but failed. I contacted one of the Microsoft advisors they told me to download windows 10 onto the USB. After that, he told me to plug my USB (which I had downloaded Windows 10 on) and repair my PC. However, that failed. So then this afternoon, I contacted another advisor he told me to reset this PC but it failed. I then contacted another advisor and tried to perform a clean installation of Windows 10 but that failed. That just rebooted and took me straight back to the start. Any ideas? I tried all the troubleshoot options but none of those helped.
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Could be a hard drive failure. Take out your hard drive and test in on another computer using the manufacturers test program.– user576053Jul 21, 2016 at 8:43
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Well, apparently the microsoft advisor gave me the wrong link. Now another MS advisor gave me another link and told me to download the ISO file.– Jeff TeohJul 21, 2016 at 11:23
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Ok, so I managed to fix the problem. All I've done was that I remove my laptop battery and insert it again and install Windows again. Apparently, this acts like a hard reset.