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My wife's laptop updated last night and it's asking her for her password.

She can't remember it. She entered a password hint, but that's not jogging her memory.

Is the only remedy for this some kind of backup disc?

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up vote 2 down vote accepted

Try this utility. It will let you boot onto a reset boot disc, and change the password.

Please note that the utility does mock with the registry in an undocumented way - it should be safe, but I would recommend that you backup the disc first. As already answered, remember that this trick will render any encrypted files useless - it that feature has not been used; this should be a fine way to do it.

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Thank you. After I asked the question here I found that one through Google. Will try that if we cannot manage to remember or otherwise recover the password. Appreciated! – JW. Apr 4 '10 at 22:54
    
That utility worked. Thank you! – JW. Apr 5 '10 at 0:07

Did you create a windows password reset disk? Of course, Encrypted files will be lost if you use any PW reset utility.

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No, unfortunately we don't have that. Thanks for the response though! – JW. Apr 4 '10 at 22:40

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