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I am not sure if I can ask this question here. Please let me know if my question is not suitable here.

I just received my replacement monitor from dell. While I was talking to dell tech., he told me that Dell would charge me for the replacement monitor if I fail to return my defective monitor within 15 days. I don't know why he told me that when I didn't ask it.

so here is my question. How are they going to charge me?? Dell does not have my credit card or bank account info. Do they store my credit card or bank account information on their database???

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closed as off topic by heavyd, Nifle, random Apr 8 '10 at 14:48

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It's not really a suitable question for Super User. –  ChrisF Apr 8 '10 at 14:16

1 Answer 1

Why wouldn't you send the defective monitor back? It is broken right? The usually send you a box with a prepaid shipping label, they can't make it any easier. HOWEVER, if they didn't add in a shipping label in the box with the new monitor and they included a letter stating "you do not have to ship back the defective part", then you don't have to ship it back. However, that is usually only for small items like laptop keyboards.

And if you are wondering how they can collect, they can send you to their collection department. And you will probably get calls at all hours of the night from people are like "where's my money?". Ok, so they won't harrass you like that, but they will try to contact you as often as possible.

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I already sent it. My problem is that they might saved my personal information on their database. It bothers me. –  user45326 Apr 8 '10 at 14:21
@terrani: By requesting the replacement, you're agreeing to a very long agreement (usually on the back of the invoice that you'll find in the box), which states that, unless specified otherwise, you must return the defective part to Dell in 15 days or they'll come after you. Trust me; you DON'T want them to come after you (I've had it happen to me when Purolator lost one of the packages in the mail). –  squircle Apr 8 '10 at 14:28
@terrani they already have your personal information in their database when you claimed the replacement warranty. If you are that concerned about your "personal information" then don't do business with most big companies (Dell, Apple, HP, ect). –  Nathan Adams Apr 8 '10 at 14:42
Adamas: I understand that they save my address, name, tel, and email. That is just fine, but credit card or bank account information? –  user45326 Apr 8 '10 at 15:05
@terrani If you didn't give them that information, then they don't have it. But, if you did give it them and you really are worried about Dell misusing it, I think you should be more worried about skimmers on gas pumps. Dell is a reputable company so they won't charge you or take your money unless you expressly allow them to. What you can do if you are really paranoid, use Paypal.Alot of people aren't happy with them, but they are really the only option to control who has your financial data.Also, paypal allows you to create temporary CC #s so that you can disable them after the purchase. –  Nathan Adams Apr 9 '10 at 0:07

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