Take the 2-minute tour ×
Super User is a question and answer site for computer enthusiasts and power users. It's 100% free, no registration required.

NOTE: This is not a dupe of this other question. That question refers to a similar problem with 2 programs, while I'm only having it with 1, so the solution there doesn't apply to my situation.

My relative asked me to install H&R Block 2009 on his Windows Vista 32-bit computer. I ran the installation program, which succeeded, but when I try to open the application itself, it gives me the following error:

The application failed to start because its side-by-side configuration is incorrect. Please see the application event log for more detail.

Here are the steps I've done so far to try and remedy this problem:

  1. In elevated command prompt, run the command: sfc /scannow
  2. Uninstall H&R Block 2009
  3. Uninstall Microsoft Visual C++ 2005 Redistributable
  4. Reinstall Microsoft Visual C++ 2005 Redistributable by downloading from MSFT website
  5. Reinstall H&R Block 2009

This didn't fix it. I've searched for a long time and haven't found anything that works. The H&R Block site itself states that the way to fix this problem is to uninstall and reinstall H&R Block 2009.

Has anyone run into this issue before? If so, how can I fix it? Thanks in advance.

share|improve this question
    
Can you add any information from the Application event log? (Right click on Computer select Manage and look in the Event Viewer for Applications and Services for anything about the application. –  heavyd Apr 10 '10 at 23:41
    
Also, when you downloaded the Visual C++ Runtime from Microsoft's website did you get the SP 1 version? (microsoft.com/downloads/…) –  heavyd Apr 10 '10 at 23:45
add comment

Your Answer

 
discard

By posting your answer, you agree to the privacy policy and terms of service.

Browse other questions tagged or ask your own question.