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A friend recommended this site to me. Hope you can help! I can't seem to log into Windows. I boot my computer. The log In screen appears. I put in my user name and password, hit OK, and the following message pops up: "The system could not log you on. Make sure your user name and domain name are correct, then type your password again. Letters in your passwords must be typed using the correct case".

NOTE: I have tried Safe Mode and the same message pops up.

Just to be clear, I am not able to get into Windows (I'm stressing this b/c I've come across some suggestions that require you to be in Windows, which doesn't help in my case).

Thanks for your assistance.

-Stranded in Toronto

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Have you checked the obvious things - Caps lock off? User name and password entered correctly? I know this might seem insulting, but by double checking these things you can eliminate a lot of possibilities. –  ChrisF Apr 11 '10 at 17:24
    
I have. No change. –  user33906 Apr 11 '10 at 17:42
    
Do you use an alternate keyboard layout? Any chance Windows is swapping them when you type in your password? –  Emory Bell Apr 11 '10 at 18:19
    
Password is blank so that's a non-issue. –  user33906 Apr 11 '10 at 18:24
    
Has your computer been on a company network, i.e. do you need to enter a domain before your username? –  Hamish Apr 11 '10 at 19:14
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1 Answer 1

Since when has all this been happening? Did you do anything just before this?

ie: Install/ Uninstall prog. Registry editing Windows repair/ System Restore Back-up / Recovery BSOD or any error (software or hardware) any profile changes add/subtract and changes in hardware can you logon in safemode as "ADMINISTRATOR"

do you have the Windows CD?

Did anyone use your system and now this happened? Are their any other profiles on the computer; can you log onto them?

Need more info!

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