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I have a problem trying to open my computer's mouse settings by either going to the command prompt and typing, 'control mouse', 'main.cpl' (as researched online) or simply by trying to go to the Control Panel and clicking on 'Mouse' under Hardware and Sound section. I have also tried running cmd as Administrator and trying the above commands but that is of no help. Lastly, if I search for 'mouse' and click 'Mouse' from the Windows search bar, that doesn't work either.

In the past I had bought and installed Microsoft Wireless Mobile Mouse 6000 software and have just now bought and installed HP's Wireless Comfort Mobile mouse.

Any help in this regard is highly recommended. I won't be able to restore or reinstall my laptop since it's a heavy use machine.


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Get Microsoft Intellipoint from internet and try again. – Hunter May 12 '14 at 4:21

Try a System File Checker, then reboot.


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While this link may answer the question, it is better to include the essential parts of the answer here and provide the link for reference. Link-only answers can become invalid if the linked page changes. - From Review – Fazer87 Jun 3 at 15:26

I found you can manually launch the control panel like this:


You might still get a crash if you open one or two tabs (and it might be on a per-account basis). If so, try the following:

  • Log out and log back in.
  • Clear key HKEY_CURRENT_USER\Software\Synaptics, and log back in.
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