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I have a client who was given a stack of 8.5x11 tri-fold (unfolded) brochures printed on standard printer paper that they need to add their bulk mail permit stamp to. They've created a Publisher document with the stamp. If they print the document to standard paper in the tray, it prints fine. When they load the brochures into the tray, the brochure feeds through the printer but the stamp doesn't print.

The stamp document is also 8.5x11. The printer is a Canon MF4300-D44. I can remoted in, but obviously have no access to the hardware.

Any ideas?

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Is it feeding from the same tray? If it is, and the tray is configured for any paper weight differences, I would have them try it in Word instead. – Joe Internet Apr 23 '10 at 16:39
I thought about having they try in Word, but they're not technical and I'm not local, so walking them through it on the phone is not high on my life's list of ambitions! – Michael Itzoe Apr 26 '10 at 16:16
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