Super User is a question and answer site for computer enthusiasts and power users. It's 100% free, no registration required.

Sign up
Here's how it works:
  1. Anybody can ask a question
  2. Anybody can answer
  3. The best answers are voted up and rise to the top

I have Maxtor Basics Desktop 1TB external USB drive connected to Windows XP. The dirve's firmware puts it to sleep after 10-20 min of inactivity and then the drive cannot be mounted unless I reset it via power connector. While in sleep mode I can see the device in the Device Manager under both Disk drives and USB sections. Is there a way to get the drive out of sleep mode without hard reset?


share|improve this question
up vote 0 down vote accepted

From Windows XP USB Guide :

USB Device Stops Working or Won't Resume

  • WinXP by Default turns off USB Root Hubs to Conserve Power causing some
    devices not to resume correctly after Windows resumes from sleep,
    hibernation or computer inactivity
  • In the Device Manager -> Universal Serial Bus Controllers -> USB Root Hub -> Power Management, Uncheck the box per the illustration below. Uncheck
    all boxes on all root hubs.


From this thread :
Sleep (aka Power management) problem with external USB (Maxtor Basics)harddisk

I downloaded from Seagate the Maxtor OneTouch Lite software (and inside is a program named "Maxtor Manager"), which was NOT recommended for my Maxtor Basics Desktop drive. If installed, I can select my external drive and I can set the sleep intervall. That solved my problem.

share|improve this answer
Thanks but I already unchecked this. – jackhab May 2 '10 at 19:31

Your Answer


By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.