Take the 2-minute tour ×
Super User is a question and answer site for computer enthusiasts and power users. It's 100% free, no registration required.

I've got a windows 7 laptop that BSOD with a Service Exception Error when I connect to a wireless network. It also does it when it's just sitting still doing nothing. I ran bluescreenview and here are the last four BSOD's from today:

==================================================
Dump File : 051210-18642-01.dmp
Crash Time : 5/12/2010 8:36:14 AM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c000001d
Parameter 2 : fffff880`00000000
Parameter 3 : fffff880`06fda160
Parameter 4 : 00000000`00000000
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+7f030
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\051210-18642-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
==================================================

==================================================
Dump File : 051210-16551-01.dmp
Crash Time : 5/12/2010 8:41:04 AM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c000001d
Parameter 2 : fffff880`00000000
Parameter 3 : fffff880`06f40160
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70600
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16539 (win7_gdr.100226-1909)
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\051210-16551-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
==================================================

==================================================
Dump File : 051210-17269-01.dmp
Crash Time : 5/12/2010 8:45:51 AM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c000001d
Parameter 2 : fffff880`00000000
Parameter 3 : fffff880`07db1160
Parameter 4 : 00000000`00000000
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+7f030
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\051210-17269-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
==================================================

==================================================
Dump File : 051210-19453-01.dmp
Crash Time : 5/12/2010 5:46:25 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c000001d
Parameter 2 : fffff880`00000000
Parameter 3 : fffff880`02625160
Parameter 4 : 00000000`00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+2d4201
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\051210-19453-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
==================================================

 

share|improve this question
    
anybody have an idea? –  Jason Shultz May 13 '10 at 15:20

2 Answers 2

You may want to try using a different wireless chip.

Microsoft says that the issue is generally hardware-related.

share|improve this answer
    
It's a dell laptop that came with windows vista and the free upgrade to windows 7. I ran hardware diagnostics all day yesterday on it and it came up clean: no hardware errors at all. This is a recent problem that just started in the past week or so. –  Jason Shultz May 14 '10 at 13:40
    
The hardware diagnostics are not foolproof and there may be confounding issues. –  Zian Choy May 15 '10 at 9:49

Every dump blames a different driver for the crash and they may not always be the culprit. You can do advanced diagnosis using Windows Debugging Tool to find out the root cause.

http://msdn.microsoft.com/en-us/windows/hardware/gg463009

Or you can upload the dumps somewhere and link to them, I would be happy to analyze them for you.

share|improve this answer

Your Answer

 
discard

By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.