Super User is a question and answer site for computer enthusiasts and power users. It's 100% free, no registration required.

Sign up
Here's how it works:
  1. Anybody can ask a question
  2. Anybody can answer
  3. The best answers are voted up and rise to the top

When i power on my DELL Latitude E6400 laptop running on Windows XP SP3, i get a black screen and hangs after that.

So I tried to boot through safe mode which hangs after loading the driver isapnp.sys.

Doing a bit of googling i found out Windows XP not booting up including safe mode

So I loaded my XP boot cd and tried Recovery Console.

In the Recovery console, doing "dir" gives the error "an error occurred during directory enumeration".

Then i tried chkdsk /p /r which gave "the volume appears to contain one or more unrecoverable problems"

How can i fix these please.

Thanks in advance.

share|improve this question

Replace the harddisk.

Edit: I didn't mean to be rude with the short answer, but in my experience the error message you describe lead to a defect harddisk. So the only option to fix this is to replace the defect part. This doesn't answer the potential other question how you can access the data on the defect harddisk. This is normally be answered by: We do have a backup, don't we?

share|improve this answer

Your Answer


By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.