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I have an HP 2600n installed on a SBS2003 server. This printer works fine when I print from the server itself and also from my Windows 7 computer #1. From my Windows 7 #2, it doesn't work. I get the error message that I need to install the driver.

The error message is in french but here it the translation.

No drivers has been found

Windows is unable to find a driver for HP Color Laserjet 2600n on the network. To find a driver manually, click ok. If not, click on cancel and contact your sys adm.

I reinstalled from scratch the printer, deleted the driver... Still no luck

Any takers?

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Are all computers running 64-bit or 32-bit or mixed? I've seen many printer issues with 64bit Win7 trying to pull from 32bit servers. –  Insomnic May 18 '10 at 15:51

1 Answer 1

up vote 2 down vote accepted

I'm guessing that the one Windows 7 machine is 32-bit, and the other (with the driver problem) is 64-bit.

I'm also assuming that you're connecting to this printer via a share from the SBS server.

So if my guess and assumption is correct, you'll need to get the 64-bit driver into the SBS server so that it can send it to the Win7 64-bit system when it tries to connect to that printer share.

The first trick to this is that both the 32 and 64-bit drivers need to be the same name, or they won't both associate to the printer.

Go get the newest driver(s) for that 2600n printer from HP: 32-bit here, 64-bit here

Replace the existing 32-bit driver (at the server) with the one you just downloaded.

Then install the 64-bit driver you also just downloaded -- The trick here is that if SBS2003 is 32-bit, you can't load a 64-bit driver directly, you have to do it from the 64-bit client:

  1. On the x64 machine, from Start > Run, type \\servername, where servername = the name of the x86 print server.

  2. In the list of shares, open the Printers folder.

  3. Right-click in the Printers folder [window you just opened] and select Server Properties.

  4. Go to the Drivers tab [select the x64 driver] and add a new x64 driver.

The above steps were obtained from here, which explains it pretty well.

If my assumptions and guesses are wrong, you'll need to provide more applicable information before we can help you. :)

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Should I need the SBS2003 x64 driver? If so, there is no x64 based driver for this printer. –  r0ca May 18 '10 at 16:43
    
Nope, you want the driver that the 64-bit client will use since they're the ones who will be using it (the server will simply be handing it out). :) –  Ƭᴇcʜιᴇ007 May 18 '10 at 17:01
    
Ok, I confirm! My issue is now fixed. –  r0ca May 20 '10 at 20:30
    
Nice... It sucked the first time I ran into that too. –  Ƭᴇcʜιᴇ007 May 20 '10 at 22:18

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