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I have sucessfuly installed Sage 50 Accounts 2010 onto my 32 bit Windows 7 machine, yet whenever i try to run it i encounter -

Log Name: Application
Source: Application Error
Date: 24/05/2010 17:14:13
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: LukeThomas-PC.domain.co.uk
Description:
Faulting application name: Sage.SBD.Platform.Installation.SoftwareUpdates.UI.exe,
version: 2.0.0.91, time stamp: 0x4a8c22fe
Faulting module name: igdumd32.dll, version: 8.15.10.1872, time stamp: 0x4a848a05
Exception code: 0xc0000409
Fault offset: 0x00012f96
Faulting process id: 0x1778
Faulting application start time: 0x01cafb5c2493b609
Faulting application path: C:\Program Files\Common Files\Sage SBD\Sage.SBD.Platform.Installation.SoftwareUpdates.UI.exe
Faulting module path: C:\Windows\system32\igdumd32.dll
Report Id: 63e2246b-674f-11df-96ba-002564c97988
Event Xml:


1000
2
100
0x80000000000000

5062
Application
LukeThomas-PC.domain.co.uk



Sage.SBD.Platform.Installation.SoftwareUpdates.UI.exe
2.0.0.91
4a8c22fe
igdumd32.dll
8.15.10.1872
4a848a05
c0000409
00012f96
1778
01cafb5c2493b609
C:\Program Files\Common Files\Sage SBD\Sage.SBD.Platform.Installation.SoftwareUpdates.UI.exe
C:\Windows\system32\igdumd32.dll
63e2246b-674f-11df-96ba-002564c97988


Any help would be appreciated as i cant find anything about this error

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1 Answer 1

up vote 0 down vote accepted

close sage go to C:\Program Data\Sage\SBD Software updates
delete the softwareupdate.dat fie and there is another one there too remove that. Then Re-apply all updates.

note, the program data folder is hidden so you will need to go to folder options in control panel and show hidden files and folders to see it

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protected by Diago Sep 23 '10 at 7:59

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