up vote 0 down vote favorite
share [g+] share [fb]

I went to open Outlook 2007 on my Windows 7 32bit machine and it came up with this error:

Cannot start Microsoft Office Outlook. Cannot open the Outlook window. The set of folders cannot be opened. The information store could not be opened.

I have deleted and created a new profile in Control Panel > Mail but it still doesn't want to work properly but it still comes up with this message.

Thanks in advance.

link|improve this question
62% accept rate
feedback

3 Answers

up vote 1 down vote

Just had it happen to me this morning. (Win7 x64, Outlook 2007). The message can be caused by a number of issues like a compatibility setting or a corrupted outlook profile file. In my case, I had to run the following at a command prompt:

Outlook.exe /resetnavpane

The technical issues surrounding the Navigation Pane can be found at Microsoft's Support site KB2022778.

link|improve this answer
feedback
up vote 0 down vote

Have you tried safe mode?

a) Hold Ctrl and click Outlook from start menu

or

b) "Outlook.exe /safe" from command prompt

link|improve this answer
Yep I tried that but it came up with the same thing. I managed to sort it. Thanks anyway – Dean Perry Jun 9 '10 at 13:49
feedback
up vote 0 down vote

Have sorted it. Changed the .pst in Control Panel > Mail and created a new default pst file and it seems to be working fine for some reason.

link|improve this answer
feedback

Your Answer

 
or
required, but never shown
discard

Not the answer you're looking for? Browse other questions tagged or ask your own question.