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I am running CRM 4.0 plugin for outlook 2007. When I open a link in outlook it launches in IE8 64-bit. This will not work because it appears some on the feature in CRM 4.0 do not work in IE 64-bit.

The default browser on the computer was FireFox. I change it to IE 32-bit and it is still behaving the same.

Does anyone have any ideas outlook why it is opening in 64-bit?

Is there a way to force Outlook to use the 32-bit version?

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Is the 64-bit version set as your default browser? – ahsteele Jun 9 '10 at 17:43
no it is not. From what I understand you are not able to set the 64-bit version as the default browser. Firefox was the default browser ( outlook opens IE though ) – Ken Jun 9 '10 at 17:48
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2 Answers

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Setting the Default program for internet browser did not work.
But when I went to "Control Panel\Programs\Default Programs\Set Associations" and changed the .url (Internet Shortcut) to open with "C:\Program Files (x86)\Internet Explorer\iexplorer.exe" it now opens links in Outlook with IE 32-bit.

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up vote 1 down vote

Set default programs to IE8 32-bit. Start -> Default programs. Instead of clicking "Set your default programs", click the bottom link "Set program access and computer defaults". From there go to and select "custom" and select the appropriate programs and make sure to check the box on the right. "Allow access to this program"

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Did that and it did not work. – Ken Jun 9 '10 at 20:05
And you clicked Set program access and computer defaults and not Set your default programs? – BloodPhilia Jun 9 '10 at 20:08
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