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If I go to: Office button -> Prepare -> Properties

instead of showing document properties, I get a message

The Document Information Panel was unable to load.

I have come across a number of posts suggesting I copy ipedintl.dll from

  • C:\Program Files\Microsoft Web Designer Tools\Office12\1033


  • C:\Program Files\Microsoft Office\Office12\1033

However I have tried this, and the problem is still occurring. Does anyone have any other ideas why?

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Have you done a Repair on your Office install? Is this on all workbooks or only some? –  AdamV Jun 14 '10 at 15:35
I hadn't tried a repair, but I have now, and the problem is still there. I've tried it for a few different workbooks, including a new, blank one, and this happens for all of them. –  Ruffles Jun 15 '10 at 9:59

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