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Our QA department is on a look out for a system or a tool which lets our QA head monitor the overall test process and also monitor individual team members progress.

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Which field? Software development? – Ignacio Vazquez-Abrams Jun 23 '10 at 5:05
Please, rewrite your question. "Any sugg..." is a really weird question. – Pierre Jun 23 '10 at 10:32

Our team uses Seapine TestTrack Studio. It's pretty customizable and gets the job done.

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I’ve been using one of the test management tool named Zephyr, The main benefit is that compared to other test tools it is very flexible. It allows easy navigation thus facilitating quick jump between various projects and releases. And since all the data is instantly updated, it saves you the trouble of gathering status, organizing, beautifying and presenting them.

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One suggestion would be HP Quality Center:

Key features

  • Manage requirements throughout the application lifecycle
  • Prioritize testing priorities based on business risk
  • Access testing assets anytime, anywhere via a browser interface
  • Create an end-to-end quality management infrastructure
  • Manage Agile development and testing efforts within the same QC project using the Agile Accelerator
  • Manage manual and automated tests.
  • Accelerate testing cycles by scheduling and running tests automatically, unattended, 24x7
  • Manage multiple versions of requirements, tests, test scripts and business components
  • Enforce standardized processes and best practices
  • Analyze application readiness at any point in the testing process with integrated graphs and reports
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