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When I start Adobe Acrobat 9.0 professional on Windows Server 2008 R2 it works for a few seconds and then either freezes (goes translucent white) or simple disappears altogether instantly.

Troubleshooting:

  • Tried compatibility mode for WXPsp2, Windows Server 2008
  • Tried submitting failure to Microsoft for solutions; none
  • Tried using Windows' recommended compatibility settings; didn't work
  • Looked for any log messages in Windows System and Windows Application log; there are no messages
  • Did a repair of the software
  • Did a uninstall-reboot-install

I am stumped. Any suggestions I could try to troubleshoot?

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1 Answer

up vote 2 down vote accepted

Have you applied the latest 9.3.3 update? The last few minor updates have addressed stability issues.

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Doh! Thanks. I had to install 9.3.1, 9.3.2 and 9.3.3 and it now works. –  Justin Jul 12 '10 at 18:14
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