Many times at work, someone will ask me if they can get an image (company logo, for example) in EPS or SVG format. They assume that since I put the image on the company site, that I could easily convert it to the format they need and send it to them.
Obviously, the problem is that the original image is a raster format and they're asking for a vector image. I often find myself having trouble explaining why I can't fill their request. Especially without giving a bunch of technical terms that I'd have to explain.
I'm not looking for an answer on how to convert JPG to SVG or similar but rather an easy-to-understand explanation of why the process isn't as straightforward as it seems.
Please help me straighten this out. Thanks!