One of my users has a huge mailbox (12Gb). This is causing issues with Outlook 2007 (which Outlook 2003 didn't have). He is a laptop user and is running Windows 7.
The laptop has 4Gb of ram, a 160Gb 7200rpm disk and a dual core 2.6Ghz processor.
Outlook has been installed with service pack 2. It's also configured in cached mode. The user needs to be able to use his email when offline.
I've spend a few hours googling this and have try the top few suggestions.
"C:...\AppData\Local\Microsoft\Outlook\extend.dat" [to extend.old]
"C:...\AppData\Local\Microsoft\FORMS\FRMCACHE.dat" [to frmCache.old]
- Scanned the OST file
- Created a new Outlook profile
- I also found the this KB article: http://support.microsoft.com/kb/933493 which describes my problem exactly. However the page doesn't mention support for windows 7. I tried it and I got an error installing the patch with "Expected version not found"
- I have checked the plugins that are run. There aren't any except the default ones found on a fresh install (this laptop is a new build with a fresh install of Office on it only)
Does anyone else have any ideas?
Ideally I can't remove attachments out of the email (or even filter them from syncing locally), I can't switch to a "live mode" profile and the user doesn't realy want to archive off his old e-mail as lots of it is still referenced. The user doesn't use Google Desktop and makes good use of the Windows 7 search features.