Take the 2-minute tour ×
Super User is a question and answer site for computer enthusiasts and power users. It's 100% free, no registration required.

On several machines, KB976569 install via Automatic Updates is taking forever. The message is "Installing MIcrosoft .NET Framework 2.0 Service Pack 2 Update for Windows Server 2003 and Windows XP x86 (KB976569) (update 1 of 1)" forever. Ok, 7+ hours and counting.

The overall progress bar is stuck around 50%, and isn't moving. No task in the process list is using any CPU time, (all are at 0% except taskmgr, and system/svchost type stuff).

I have found discussion but no solution using google. I suspect that this is a glitch where Windows Update decided to install an update to something that isn't actually installed, and thus, the update fails to install. A core defect in their Auto Update architecture that results in unapplicable updates getting detected as required.

share|improve this question

2 Answers 2

Known issue with anti-virus. If you have AV running, especially Kaspersky or Norton, try disabling them to see if it fixes the issue.

share|improve this answer
    
We have panda corporate and there is no way to disable it other than an uninstall. (Good reason why Panda is a rotten anti-virus.) –  Warren P Jul 30 '10 at 18:34
    
My money is on the AV. Panda is a really buggy program. Check with your Admin to see if you can try it on one PC segregated from the network or something to see if it fixes it. –  JNK Jul 30 '10 at 18:35
    
I have the network admin password, and I can remove Panda, so I'm trying that. –  Warren P Jul 30 '10 at 18:44
    
Let me know if it works! –  JNK Jul 30 '10 at 18:45
1  
Didn't work, but killing the three msiexec.exe processes twice, followed by a visit to Windows Update site, instead of relying on automatic-updates, seems to have jogged the system out of wanting to install this update. –  Warren P Jul 30 '10 at 19:03

I wanted to add this answer because it was what actually worked for me.

  • Go into task manager, kill all MSIEXEC.exe processes. Repeat as necessary.
  • Go to Windows update website instead of relying on automatic updates.
  • At some point Windows update will do some kind of hack to prevent the mis-application of not-applicable service packs.
share|improve this answer

Your Answer

 
discard

By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.