Super User is a question and answer site for computer enthusiasts and power users. It's 100% free, no registration required.

Sign up
Here's how it works:
  1. Anybody can ask a question
  2. Anybody can answer
  3. The best answers are voted up and rise to the top

I am trying to reinstall vista on a computer and the installation CD will not work. It keeps showing the gray and white bar saying it is loading files. After that, it gets to a black screen with a mouse cursor and just sits there.

I ran memtest86 on the computer and everything checked out. I also tried booting from an Ubuntu live CD, which booted perfectly fine and appeared to run.

What could be causing setup to hang?

share|improve this question
up vote 0 down vote accepted

It appears as though it was a hard drive issue. The computer had two hard drives in it, and the secondary hard drive was failing. When I disconnected it, the installation started properly and everything appears to be working fine.

If vista hangs at this screen for anyone, it may be a hard drive that has gone bad.

share|improve this answer

Your Answer


By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.