up vote 0 down vote favorite
share [g+] share [fb]

i got the big extended battery for HP Envy since i can only get 1HR of life from the regular one (fast cpu)..

after getting the extended battery, after 1-2 months of use, it would randomly just shut off power, and not come back on until i took all batteries out and put regular one back in.

the problem gotten worse and worse to the point where it would shut off during boot.

so i finally had HP replace the extended battery.

i used the replacement battery scarcely because i had a bad feeling about this.. and as this was maybe 8th time i used it, the power off just happened again. after resetting the initial battery (and keeping the extended off) i was able to power back on.

any ideas on how to troubleshoot what it is before i call HP?

link|improve this question
75% accept rate
feedback

1 Answer

up vote 0 down vote accepted

It's pretty obviously a hardware issue with either the battery or the battery receiver. I would call HP.

link|improve this answer
i did call them. as i said, they replaced the battery. the problem seems to creep up after some use. – Sonic Soul Aug 5 '10 at 20:52
I don't think you will get a fix for it unfortunately. It may be a design issue or an issue w/your particular unit. – JNK Aug 5 '10 at 23:49
feedback

Your Answer

 
or
required, but never shown
discard

Not the answer you're looking for? Browse other questions tagged or ask your own question.