Super User is a question and answer site for computer enthusiasts and power users. It's 100% free, no registration required.

Sign up
Here's how it works:
  1. Anybody can ask a question
  2. Anybody can answer
  3. The best answers are voted up and rise to the top

When I couple my Bluetooth Mouse, it works fine, even when I put my laptop to sleep and wake it.

When I reboot my laptop, my Bluetooth Mouse is listed in Devices and Printers but does not function.
I need to remove the device and couple it again, this is annoying to do everytime I boot...

My Mouse
My Laptop Specs, it has a CSR Bluetooth PLC built-in.

share|improve this question
up vote 2 down vote accepted

This Microsoft Support article might help: Resolve Bluetooth mouse or keyboard failure to function.

The article contains 6 possible fixes or tests. Even if none of them helps, of special interest is the section named "Method 4: Locate the Wireless Link icon in Control Panel, and then reestablish the link with the wireless device".

It would help if you could report on what you saw when following this Method 4, maybe even adding screenshots for specially interesting info.

share|improve this answer
For Method 4 it says it's "Currently Connected"... :-S – Tom Wijsman Aug 25 '10 at 12:56
I have once tried BlueSoleil to resolve this problem and it didn't have the problem with BlueSoleil as far as I know, but as that is only a Trial I'm back to the old way... Thus only the first fix of your link seems relevant, but it doesn't help me. An alternative solution would be to automate the re-coupling procedure... But automating devices and bluetooth detection doesn't look that easy. :-( – Tom Wijsman Aug 25 '10 at 13:03
@TomWij: Method 4 or an adaptation of it goes into most relevant bluetooth windows and it would be nice to know what they all say. Method 6 asks a very pertinent question: Did you test this mouse on another computer? – harrymc Aug 25 '10 at 13:15
@harrymc: As stated, that detailed window said "Currently Connected", any other data there is really not relevant to this problem. Other computers here don't have bluetooth... – Tom Wijsman Aug 28 '10 at 13:02
Okay, I decided that it's either the mouse that gets empty or it's my Windows that has a problem... As this boot, it worked just fine. In some weeks I'll get a SSD and thus do a reinstall, I'll hope for the problem (and other problems like not being able to use eSATA) to resolve itself... – Tom Wijsman Aug 29 '10 at 20:20

For me the thing that solved this issue was: in Windows Services find service "Bluetooth support" and make sure it is in "Auto" launch mode and is started by "System" (first option without a textbox to enter user name). Source: Microsoft support

share|improve this answer

Did you try clicking the mouse and giving it a couple seconds to connect? Some mice will go to sleep and won't reconnect until "woken up".

share|improve this answer
Already tried, doesn't help... :-( – Tom Wijsman Aug 24 '10 at 8:47

If it says "Currently Connected" however the mouse is obviously not operational, then you have probably disabled "Allow Bluetooth devices to connect to this computer" in the properties of Microsoft Bluetooth Stack. It prevents newly attached devices - and not just newly paired devices - from connecting to Bluetooth host-level protocols, while the connection is established nonetheless at controller level.

share|improve this answer

Your Answer


By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.