Outlook 2010 Unable to Categorize Messages

Question

I am unable to categorize messages in my inbox. What I'm talking about is the ability to assign a color category. I'm accustomed to being able to just click the icon in the ribbon of the open message and select the color. The icon for categories, which normally appears in "Tags" in the ribbon, isn't there. When I attempt to add it by "Customizing the Ribbon," the icon is there but it's greyed out.

Answer 1

Another way to categorize is to right click on the message and it should have an option there as well. Although if you are using imap I know generally you can't categorize. You need to use a local pst for that. A way around that is below.

Another option as well is 'Conditional Formatting' you can have it 'color' and change the font size/style on certain messages.

Answer 2

If you're using IMAP you can't set color categories from the Inbox. But there is a workaround:

1. From your Inbox click the Category column to set the Quick Click category to red, the only option there is. (If you right click all you'll get is Clear All Categories).

2. Double click the message to open it in it's own window.

3. Right click on the Red Category bar at the top, and you'll be able to select any color category you've setup. You can also create new categories if you select "All Categories" from the pull-down.

This is a pain in the neck. You shouldn't have to do steps 1 and 2, you should be able to do step 3 right from the Inbox. But you can't if you're set to IMAP mail.

-Allen

Answer 3

I'm using Outlook 2010, and the categorize button is on the "Home" tab of the ribbon for me by default.

Or if you have the individual message open it is on the "Message" tab by default

Answer 4

I'm using IMAP, it wasn't as much of an issue in 2007, but yes, in 2010, you have to "quick click" on the space first, then open the message, then add another color, then remove the red color.