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This occurs in all browsers (FF, Chrome, IE) latest versions.

When I access through or Hidemyass it loads completely fine.

I use Google DNS and have tried turning this off to no avail. I do not use any proxies.

Any help much appreciated.


This is the traceroute if it is of any help:

Tracing route to []
over a maximum of 30 hops:

  1    10 ms     1 ms    <1 ms
  2    56 ms    58 ms    56 ms []
  3    66 ms    57 ms    61 ms []

  4   259 ms    65 ms    74 ms []
  5   470 ms   264 ms   247 ms []
  6    57 ms    57 ms    59 ms []
  7   129 ms    65 ms    57 ms []
  8   216 ms    62 ms    69 ms []

  9   306 ms    63 ms    58 ms []
 10   267 ms   150 ms   141 ms []
 11   208 ms   197 ms   221 ms []
 12   163 ms   141 ms   131 ms
 13   178 ms   319 ms   170 ms
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *
share|improve this question
Try doing a regular ping from your location. I'm getting timed out as well, but getting through to the site just fine and ping as well. (Traceroute issues is not allways network issues) – tovare Sep 8 '10 at 20:30
up vote 1 down vote accepted

There's probably a network problem between you and the site, that's why accessing through a different location works fine.

You probably cannot solve this yourself, but if it persists you can contact your network provider or change provider if the connectivity isn't good enough.

You can do a traceroute to get some idea of where the issue may lie and forward the same info to your network provider.

Edit2*: I just noticed that it was hosted on an Amazon EC2 instance. They may have done changes to the DNS which takes time to propogate. You might try one of the following:

On windows:

ipconfig /flushdns

You might find a temporary fix using alternate DNS-servers, but the problem should clear itself up.

share|improve this answer
+1 - I added an additional option but I think you are right on this one. – JNK Sep 8 '10 at 20:34
Excellent thanks - ipconfig /flushdns worked a dream. – samengland Sep 8 '10 at 20:44
Great it worked out for you :) – tovare Sep 8 '10 at 20:49

One other option could be an issue in your hosts file. Check the file at:

It is called hosts. and contains redirects specific to your pc. Make sure there is not a line mentioning that site, or it's IP address.

I think it is likely just an issue with the internet between you and the site and it should probably fix itself soon.

share|improve this answer
Nothing in the hosts file related to or it's IP. Also, the issue has been persisting for some weeks now and hasn't resolved at all. – samengland Sep 8 '10 at 20:38

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