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Our organisation uses some software called CallCenterAnywhere to manage a customer services centre which it does well as far as I can tell, but we'd like to extract some information from it to present on a nice interface, such as the number of calls in queue and the status of our services people. After googling and reading numerous PDFs explaining that the software has a 'webservices API for 3rd party integration' I am yet to find a single shred of documentation on how to actually use these services, furthermore there seems to be no obvious endpoint for the services.

Does anyone have even the slightest idea of how I could get started?

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I'm sure your organization has a support contract with Telus. A good first step would be to contact Telus and ask them for the development/API documentation for CallCentreAnywhere. –  boot13 Sep 9 '10 at 11:56
    
+1 for @boot's comment. Asking them should be the first thing you try. –  DMA57361 Sep 9 '10 at 12:17
    
See if this helps doa.state.wi.us/… –  subanki Sep 9 '10 at 12:21
    
We have had a ticket logged with them for almost a year. –  Baris Sep 9 '10 at 12:28
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@Baris: Good grief. Still, Telus is providing the service, so they must have some kind of documentation. You should pursue this with their support staff; specifically, you need to get your request bumped up the support chain until you get someone who can answer your question. Just keep saying "Okay, you can't answer my question, so please connect me with someone who can." If they still don't help, ask them for all their names, with correct spellings, for the TelusSupportSucks.com site you're building. That might get their attention. –  boot13 Sep 9 '10 at 14:16
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