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I created a new image using Acronis True Image 2010 Home (boot cd) just yesterday. Today when I used the boot media again to create a new image I face an error. It initially boots correctly but then it goes into a black screen before it reaches the interface and the Caps-Lock and Scroll-Lock key blink together and then nothing happens.

Has anyone faced such an error before? What is the problem as my computer boots into Windows correctly.

Additional input: It boots to the interface if I use the safe version, is it okay to use the safe version?

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Why don't you ask Acronis Support? –  harrymc Sep 10 '10 at 14:26
    
@harrymc yep i'm on that, just thought that I would give this place a go first. Just in case someone knew how to solve it. –  rzlines Sep 10 '10 at 15:33

2 Answers 2

up vote 1 down vote accepted

I have issues with the Acronis recovery software booting from a USB key.

I found that it was hanging at a certain point. I turned off, and rebooted the laptop with the external Hard Drive disconnected, and only connected it when the Acronis software wanted to find the image to restore from.

I was using a 2TB hard drive ... Can't remember whether it was the Seagate Expansion drive or my Western Digital one. Incidentally I have to say that the Seagate Expansion drives seem to have an inherent design flaw - google "Seagate Expansion hard drive click" and check their forums ... so maybe that was a contributing factor.

I restored recently by booting from USB, and then connecting the external drive later on.

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I have a Western Digital HardDisk –  rzlines Sep 10 '10 at 13:12

According to your description it looks like Acronis Loader (on which the CD is based) cannot properly access the hardware. The best workaround here is to download the updated media built on an alternative loader.

Since the media is in ISO format, you need to burn it onto a CD (or load to USB). After that boot the machine with the new CD/USB and see whether the issue persists.

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