I am trying to repair my sister's computer. It is a Dell Inspiron 6000. It is running Windows XP, and I believe has service pack 3 installed. She has sent me the machine to examine. She has been using this computer for several years and thus has a large amount of data on it. When I log in to her account, I am presented with what is essentially a freshly installed Windows. None of her personal settings are apparent. There are none of her files in her "My Documents" folder.
When I first got the machine, her 60 GB drive was effectively full. There was, perhaps, 12 MB free. I suspect this may have been a cause of the problem. I installed the drive from the computer in an external adapter and using my Ubuntu machine removed about 30 GB of data. So the drive now has ~30 GB free.
When I log in, it seems to take an excessive time to load her settings -- around 90 seconds. But of course there are none of her settings there. Also when I log in, it appears to not have the drivers for something. It runs the "Found New Hardware" wizard.
What I find most interesting about this problem is found in the "Documents and Settings" folder. For this example, I'll pretend her User name is "Doug". There is a folder labeled "Doug." (with the period after it). This folder contains all of her data that I would expect. There is also a folder labeled "Doug._Doug" (with the period and the underscore). And this I find confusing -- why is this extra folder here?
I am requesting help in restoring her system to as it was before, such that when she logs in she sees her person settings and files. I would prefer to not run the WindowsXP repair function if possible...
Any help or insight appreciated.