Take the 2-minute tour ×
Super User is a question and answer site for computer enthusiasts and power users. It's 100% free, no registration required.

I have a new Dell Studio XPS running Windows 7 64 bit os. I am attending online classes which require IE 8 and Java version 6 build 20. The pc came with IE 8 32 bit and Java 6 build 21 already installed. I tried to uninstall Java using add and remove programs but after about 45 minutes of "Preparing to remove application" I got an error refering to a missing dll file and the uninstall failed. I used a third party program to remove Java and downloaded Java 6 build 20.

My problem is when I try to install it I get the box telling me "Installing program ... this may take a few minutes" however after 30 to 45 minutes nothing has happend and there is no indication in the progress bar that anything is happening then all of a sudden the program bar is full and the program is supposedly installed. When I try to run it however it doesn't work. Someone help please! I can't get access to my classwork with out this!

Thanks

share|improve this question
    
Which missing dll file? –  harrymc Oct 10 '10 at 14:22
add comment

1 Answer

Try using Revo Uninstaller Freeware to uninstall Java.

Some more advice : Disable any anti-spyware or anti-virus software on your system during the installation. Always execute installations using "Run as Administrator" or disable UAC during the installation.

See the following links:

Error 1721: There is a problem with this Windows Installer Package
Why is Java not found on x64 Windows Vista after installation?

share|improve this answer
add comment

Your Answer

 
discard

By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.